Your privacy matters to us. This policy explains how CompareTelehealth collects, uses, and protects your personal information.
Last updated: May 1, 2025
We collect information you provide directly to us, such as when you use our search features, contact us, or subscribe to our newsletter. This may include your name, email address, and any other information you choose to provide. We also automatically collect certain information when you visit our Website, including your IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and the date and time of your visit.
We use the information we collect to: provide, maintain, and improve our Website and services; send you technical notices, updates, and support messages; respond to your comments, questions, and requests; monitor and analyze trends, usage, and activities in connection with our Website; detect, investigate, and prevent fraudulent transactions and other illegal activities; personalize and improve your experience on our Website; and deliver relevant content and recommendations based on your interests and browsing behavior.
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances: with service providers who perform services on our behalf (such as hosting, analytics, and email delivery); to comply with legal obligations, court orders, or governmental requests; to protect the rights, property, or safety of CompareTelehealth, our users, or the public; in connection with a merger, acquisition, or sale of all or a portion of our assets; and with your consent or at your direction.
Our Website contains links to third-party websites, including telehealth providers, pharmacies, and health resources. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policy of every website you visit. When you click on a third-party link on our Website, you are leaving CompareTelehealth and are subject to the privacy policy of that third-party site. Our affiliate relationships do not affect how we handle your personal data.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, firewalls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. We regularly review and update our security practices to ensure the highest level of protection for your data.
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When we no longer need your personal information, we will securely delete or anonymize it. The retention period may vary depending on the context of the processing and our legal obligations. Analytics data is typically retained for 26 months, while account information is retained for the duration of your relationship with us.
Depending on your location, you may have certain rights regarding your personal information, including: the right to access the personal information we hold about you; the right to request correction of inaccurate data; the right to request deletion of your personal information; the right to object to or restrict processing of your data; the right to data portability; and the right to withdraw consent at any time. To exercise any of these rights, please contact us at privacy@comparetelehealth.com. We will respond to your request within 30 days.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). You have the right to know what personal information we collect, use, disclose, and sell. You have the right to request deletion of your personal information. You have the right to opt-out of the sale of your personal information — though we do not sell personal information. You have the right to non-discrimination for exercising your CCPA rights. To make a CCPA request, contact us at privacy@comparetelehealth.com.
If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR). We process your data based on legitimate interests, consent, or contractual necessity. You have the right to access, rectify, erase, restrict processing, data portability, and object to processing. You also have the right to lodge a complaint with a supervisory authority. For GDPR-related inquiries, contact our Data Protection Officer at dpo@comparetelehealth.com.
Our Website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as quickly as possible. If you believe that a child under 13 has provided us with personal information, please contact us at privacy@comparetelehealth.com.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Website after any modifications constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at privacy@comparetelehealth.com. You may also write to us at: CompareTelehealth, Attn: Privacy Team. We aim to respond to all privacy-related inquiries within 30 business days.
Contact our privacy team at privacy@comparetelehealth.com. We respond to all inquiries within 30 business days.